If you have dental insurance, we are happy to help you receive your maximum allowable benefits. In order to achieve this goal we need your assistance and your understanding of our payment policy.
- We need you to provide us with updated/current insurance information
You will be asked to update your personal and insurance information periodically, including
providing our office with copies of your insurance card. We are required by law to obtain your
signature for permission to release information to your insurance carrier. Please assist us in complying with your insurance requirements.
- The treatment plan we propose is an estimation based on the information provided by your insurance company.
Verification of your insurance is not a guarantee of payment. Amounts due by you (the patient/guarantor), are based on what has been quoted to us via fax, phone, or online services, and is not necessarily your entire balance. Your insurance company determines payment, according to the policy you have chosen and the contract your employer has with them when the claim is received. Every effort is made by this office to submit accurate information to your insurance company.
- Outstanding balances are due immediately regardless of any insurance appeals/discrepancies
If you do not agree with the way your insurance company has paid your claim, have any questions regarding claim payment, or payment has not been made, please contact your
insurance company for explanation. Existing balances on your account must be paid in full prior
to receiving additional services even if you are appealing or questioning claims payment. If
additional payment is received causing credit on your account a refund will be made to you.
- Our relationship is with you, not your insurance company
We will gladly discuss your proposed treatment and answer any questions relating to your insurance. Your insurance is a contract between you, your employer and the insurance company. We are not a party to that contract. All though we may be have fee negotiations with your insurance company, we must emphasize that as a dental care provider, our relationship is with you, not your insurance company.
- Payment is due at time of appointment
Not all services are a covered benefit in all contracts. Some insurance companies arbitrarily select certain services they will not cover. While the filing of insurance claims is a courtesy that we extend to patients, all charges are your responsibility from the date the services are rendered.
Payment for services, including insurance co-payment or self-pay balance amount, is due at the time services are rendered unless payment arrangements have been approved in advance by the Office Manager.